If you are not satisfied with your product(s) ordered, you can dissolve the agreement within a cooling-off period without giving reasons (right of withdrawal). The cooling-off period starts the day after which you have received the product, or the day after a third party designated by you (this is not the carrier) has received the product.


If you want to withdraw the agreement, you can do so by any means. Just send an email to info@iloveclutches.com so we are aware of the return you sending. If you would like to receive a different product, choose for a refund and simply place a new order via iloveclutches,com. Please send all items you wish to return in the same package for shipment, to make sure your return is processed as quickly as possible.


You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Meaning that all items are returned in the same condition they were in upon your receipt; the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags should be intact.


While requesting your return, you can choose between a refund or an exchange. If you would like to receive another model, choose for a refund and simply place a new order via iloveclutches.com.


The right of withdrawal will not be restricted by the return/exchange requirements.


More information
For more information about our returns and exchange policy, in our Term & Conditions.


Refund
You will receive a refund of the amount paid for the product. Please note that it can take up to 14 days for the refund to be deposited to your bank account. We may postpone the refund until we have received the product(s) or proof that the product(s) are in transit. Your refund will be issued to the original payment method used when placing the order.


Faulty Goods
Goods are considered faulty when they are received damaged, or where a manufacturing fault occurs within one month of purchase. If your product is damaged as a result of wear and tear they will not be classified to be faulty.


Late Returns


You can return or exchange an item within 14 days of receiving the order. Returns later than 14 days will not be accepted by us.


 


Sale items


Sale items can be returned but can only be exchanged for a other product. We will not refund money on Sale items.